Contact Real Physique with your intent to return the merchandise and obtain a Return Authorization number: 860-577-2407 or brad@realphysique.com. Returns will be REFUSED if RA# is not issued and is not visible on the outside of the package.
Products may only be returned to Real Physique if you have received the wrong item, if the product has been found to be defective due to a manufacturing error or for Customer Convenience or Error under certain conditions. Please see our shipment policy regarding damaged shipments.
1) If Real Physique determines that a product is defective, at it's discretion, you will receive either a replacement product without additional charge or a credit for the amount paid for the returned product.
- Real Physique reserves the right to inspect all products returned. If the product is not found to be defective, it will be returned to you, at your expense, along with an invoice for any additional costs that Real Physique has incurred. The additional costs shall include, but may not be limited to, shipping and billing charges associated with the order.
- Items accepted for Customer Convenience or Error must be returned within 14 days of your ship date and you must obtain a Return Authorization number.
- Must be in original packaging. All shoe boxes must be unmarked and in original condition, otherwise, there will be a 10% packaging fee.
- Worn or washed items will not be accepted for return or exchange. NO EXCEPTIONS.
- Returned items with make-up, deodorant marks, stains or traces of dirt that cannot be removed, will not be accepted for return or exchange. Shoes with traces of lint will also be rejected. Items must be in re-salable condition.
